This Privacy Policy explains how Tirgan Centre for Art and Culture (a non-partisan, non-religious, non-profit Canadian registered charitable organization) and Friends of Tirgan USA (a non-partisan, non-religious, non-profit, U.S.-registered 501(c)(3) public charity) — together, “Tirgan,” “we,” “us,” or “our” — collect, use, store, share, and protect personal information in connection with our website, ticketing, volunteer and sponsorship forms, newsletters, donations, event communications, and festival operations.
The Tirgan organization responsible for your personal information generally depends on the event, program, donation, application, or communication with which you interact. Tirgan Centre for Art and Culture is primarily responsible for Canadian activities, while Friends of Tirgan USA is primarily responsible for activities in the United States. The organizations may jointly administer tirgan.ca, shared communications, volunteer programs, and other initiatives. Where an activity is jointly administered, each organization is responsible for personal information in accordance with its role and applicable law.
For privacy-related questions, please contact us at [email protected].
This Policy applies to personal information collected through tirgan.ca and related subdomains, newsletter sign-ups, waitlist and event inquiries, volunteer, sponsor, and donor submissions, festival-related communications, and other online or offline interactions connected to Tirgan — including the Tirgan World Tour, beginning with Southern California in Summer 2027, and future tour stops that Tirgan decides.
Ticket purchases are processed through our ticketing partner, Eventbrite.
Donations and payments may be processed through Stripe and CanadaHelps.
These providers process your information under their own privacy policies and terms, which we encourage you to review.
Depending on the service, these providers may process information on Tirgan’s behalf or for their own stated purposes. Their privacy notices may also apply. Tirgan remains responsible for its own collection, use, disclosure, and management of personal information as required by applicable law.
Depending on how you interact with us, we may collect:
Sources of Information
We may collect personal information directly from you, automatically through our website, from a person acting on your behalf, from parents or guardians, and from service providers, event partners, referral sources, or publicly available sources where permitted by law.
Sensitive and Additional Information
Where reasonably necessary, we may collect accessibility or accommodation requests, dietary restrictions or allergies, emergency-contact information, health or safety information voluntarily provided, age-verification information, volunteer-screening information, and reimbursement details. We limit the collection and use of this information to the relevant operational, safety, legal, or accessibility purpose and apply safeguards appropriate to its sensitivity.
Information About Others
If you provide personal information about another person, you are responsible for ensuring that you have authority to provide it and, where required, that the person has received appropriate notice or provided consent.
We use personal information for reasonable festival, charitable, safety, and communication purposes, including to:
By using our website, submitting a form, purchasing tickets, making a donation, or otherwise communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Policy, unless a different consent process applies.
You may withdraw consent to non-essential uses, such as marketing communications, at any time. Withdrawing consent may affect our ability to provide certain services, process requests, or communicate important event-related information.
You may withdraw consent to a non-essential use, subject to legal, contractual, security, recordkeeping, and operational limitations. Withdrawal does not affect processing that occurred before the withdrawal and may limit Tirgan’s ability to provide a requested service or participation opportunity.
We use strictly necessary, functional, analytics, and advertising or audience-measurement technologies on our website. Strictly necessary technologies support security and core website functions. Analytics technologies, including Google Analytics, help us understand use and improve performance. Advertising or measurement technologies, including Meta Pixel where enabled, may help measure campaigns or develop audiences. Depending on their configuration, these providers may collect device identifiers, IP address, page views, interactions, referral information, approximate location, and information about activity across websites or online services.
Where required by applicable law, non-essential technologies are used only after you have been given an appropriate choice. You can use the Cookie Settings link to accept, reject, or manage categories of non-essential technologies. Some browsers or devices provide Do Not Track, Global Privacy Control, or similar signals; our response depends on applicable law, technical support, and our configuration, and where legally required and technically supported, we process recognized privacy preference signals.
We use Monday.com to manage our newsletter, campaigns, and supporter communications.
Where a message is considered a commercial electronic message or commercial email, we comply with applicable consent, identification, sender-information, subject-line, and unsubscribe requirements under Canada’s Anti-Spam Legislation (CASL) and, for U.S. recipients, the CAN-SPAM Act. Certain charitable fundraising, transactional, operational, or noncommercial communications may be treated differently under applicable law. As an organizational practice, Tirgan provides a practical unsubscribe method in non-essential mass communications wherever reasonably appropriate. Requests to opt out of U.S. commercial email are processed within the period required by CAN-SPAM.
Marketing emails identify Tirgan as the sender and include a way to unsubscribe.
You can unsubscribe from non-essential marketing communications at any time.
Essential transactional or operational messages, such as ticket confirmations or event changes, may still be sent where permitted.
We do not sell personal information for monetary consideration. We may permit analytics, advertising, security, and technology providers to collect or receive information as described in this Policy and our cookie settings, and we may share personal information with service providers and partners where reasonably necessary for festival operations, ticketing, payment processing, email communications, analytics, customer support, or charitable administration, including:
We may also disclose personal information if required by law, legal process, government request, or to protect the rights, safety, and property of Tirgan, attendees, volunteers, donors, or the public.
We may also disclose information where reasonably necessary to respond to an emergency; investigate fraud, misconduct, or a security incident; manage insurance claims; obtain professional advice; enforce agreements; protect individuals, Tirgan, or property; comply with legal obligations; or support a proposed or completed organizational restructuring or program transfer, subject to appropriate safeguards. Where applicable law requires an opt-out or other choice for a particular disclosure, we will provide that choice.
Our website may link to third-party websites, ticketing pages, donation pages, or social media platforms (including Instagram, LinkedIn, Telegram, WhatsApp, and YouTube).
We are not responsible for the privacy practices, security, or content of third-party websites or platforms. Please review their policies before submitting information to them.
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain charitable and donor records, meet legal, accounting, and reporting requirements, and resolve disputes.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
We maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information, which may include role-based access, account management, multifactor authentication where appropriate, vendor controls, training, secure transmission, backups, monitoring, and secure disposal. No system can be guaranteed completely secure.
You should use caution when sharing personal information online and contact us if you believe your information may have been compromised in connection with Tirgan.
If we become aware of a privacy or security incident, we will take reasonable steps to investigate, contain, assess, and address it.
We use Cloudflare Turnstile on certain forms to help identify spam, abuse, and automated activity. Cloudflare may process limited technical information to provide this service, subject to its applicable privacy disclosures.
Tirgan offers family-friendly events and may provide programs or volunteer opportunities involving minors. Where appropriate, registrations, applications, consent forms, and privacy requests involving a minor must be submitted or authorized by a parent or legal guardian. We do not intend to knowingly collect personal information online directly from children under 13 without appropriate parent or guardian involvement. If we learn that information has been collected from a child in a manner inconsistent with this Policy, we will take reasonable steps to review and, where appropriate, delete or restrict that information.
Parents or guardians may contact us with privacy questions related to a minor’s information.
Because Tirgan operates in Canada and the United States, personal information may be accessible to the Tirgan entity responsible for the relevant activity, the other Tirgan entity where they jointly administer a program or shared system, and service providers located in Canada, the United States, or other jurisdictions. Information processed outside your jurisdiction may be subject to local laws and lawful access by courts, governments, or authorities. We use reasonable contractual, administrative, and technical measures to manage cross-border processing and limit access to what is necessary for the relevant purpose.
This Policy currently covers all Tirgan World Tour stops, including the Southern California debut, because Tirgan organizes these events directly using the same website, ticketing, donation, CRM, and analytics providers described above.
If a future World Tour stop is produced through an independent local partner, promoter, or licensee using its own systems, that edition will be covered by its own privacy notice, and we will provide a clear link to it from this page rather than folding it into this Policy.
Until then, one policy applies across all Tirgan and Tirgan World Tour activity.
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent to non-essential uses, unsubscribe from marketing communications, or raise a concern about our privacy practices.
Canada
Depending on the nature of the activity, Canadian privacy requirements may include the Personal Information Protection and Electronic Documents Act (PIPEDA), which applies to personal information handled in the course of commercial activities, and other applicable legal obligations. Tirgan also aims to apply appropriate privacy and accountability principles consistently across its Canadian activities and may voluntarily consider reasonable access, correction, and deletion requests, subject to legal and operational limitations.
United States
The California Consumer Privacy Act (CCPA/CPRA) generally does not apply to nonprofit organizations, including Friends of Tirgan USA, subject to limited exceptions. As an organizational practice, Tirgan is nonetheless glad to voluntarily consider reasonable requests to know, access, or delete personal information, subject to legal and operational limitations. Tirgan does not sell personal information. For commercial email sent to U.S. recipients, we comply with the CAN-SPAM Act: our messages identify Tirgan as the sender, use accurate subject lines, include our physical postal address, and provide an accessible unsubscribe link, and we process opt-out requests within the period required by CAN-SPAM.
To submit a request or complaint, contact us at [email protected]. We may take reasonable steps to verify your identity and authority, clarify the request, protect other individuals’ information, and retain records of the request and our response. We will respond within the period required by applicable law or, where no specific period applies, within a reasonable time.
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or interaction with Tirgan after an update means the updated Policy applies going forward.
For privacy questions, access or correction requests, consent withdrawal, or concerns about how your personal information is handled, please contact:
We will review privacy concerns in a reasonable manner.